Includes:

• Menu redesign

• SOP manual

• Team training

What’s included:

• Full audit (treatments, pricing, flow)

• Treatment naming + luxury positioning

• Profitability + timing optimisation

• Signature ritual creation

• Print-ready menu design direction

What’s included:

• Full SOP manual (front + back of house)

• Treatment protocols

• Lacey Kerr Signature Guest journey standards

• Staff scripts (consultation, rebooking, upselling)

• Brand tone + experience alignment

What’s included:

• Pre-training audit

• Custom onboarding plan

• In-person or virtual team training

• Embedding 5-star service behaviours

• Retail + rebooking training

• SOP implementation