About Lacey Kerr Spa Development.

With over 20 years of experience working within some of Australia’s most sought-after 5-star resort day spas, I have held management-level roles where I was responsible for driving performance, leading teams, and delivering exceptional guest experiences at the highest level. I understand firsthand what it takes to operate a successful, profitable spa within a luxury environment.

My expertise extends beyond operations. With a background in interior styling, I bring a trained eye to spatial flow, aesthetic cohesion, and the finer details that shape how a guest feels within a space. Combined with my experience in yoga and Pilates wellness, I take a holistic approach—ensuring every touchpoint of the spa journey is intentional, immersive, and aligned with modern wellness expectations.

Today, I specialise in luxury spa onboarding and standards consulting for resorts. I work closely with owners, developers, and leadership teams to bring spa concepts to life, streamline operations, and elevate service delivery from the inside out.

Whether it’s launching a new spa, refining an existing offering, or training teams to deliver consistently exceptional service, my focus is always the same: to create high-performing spa environments that enhance guest satisfaction, strengthen brand positioning, and drive revenue.

If you are looking to elevate your spa offering to a true 5-star standard, I bring the experience, clarity, and attention to detail to make it happen.