Having spent 2 decades working across some of Australia's most unique luxury resort environments, progressing through therapist, senior therapist, trainer, manager and multi-department leadership roles.

Along the way, I've developed a particular interest in what happens behind the guest experience — the systems, strategy, menus, commercial decisions and operational detail that make a luxury spa actually work.

Today, my focus is bringing that experience into spa development and pre-opening projects.

I don't approach a project purely from a design perspective or purely from an operational one.

I look at how everything connects.

The concept.
The guest.
The team.
The menu.
The numbers.
The systems.
The experience.

Who i work with.

I work with:

Luxury hotels & resorts
Independent spa operators
Wellness destinations
Property developers
Hospitality project teams
Existing spas undergoing repositioning or refurbishment

Whether you're developing a new spa, reopening an existing operation or looking at why an established spa isn't performing as it should, I can help identify the operational pieces that need attention.