The Fundamentals Series is a refined training and onboarding experience designed to elevate spa teams to a true 5-star standard. This series focuses on the essential foundations that define exceptional guest experiences — from intuitive service delivery and sensory awareness to professionalism, presence and attention to detail.
Delivered as part of spa onboarding within a resort or as a stand-alone training, the Fundamentals Series ensures every therapist embodies a consistent, elevated standard, creating seamless, memorable experiences that reflect the integrity and identity of the spa.
Fundamentals Series and Onboardings.
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Packages and subscriptions designed for business or companies offering bulk access to onboarding training and coaching of new therapists and leaders
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Full access to the training including unlimited community class access and tiered options for 1 on 1 coaching calls
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Are you a beauty therapist wanting to step into a leadership role, or are you already in a leadership role but feel like you are struggling or blind with no guidance and want some direction?
Then the Fundamentals of Becoming a 5 Star Leader is the course for you.
In this training i draw upon my 20 years industry experience and I walk with you through the 9 fundamentals in becoming a successful boss queen of your beauty haven.
What are the 9 fundamentals?
Becoming a 5-Star Leader.
Understanding Luxury Spa Operations.
Financial Management & Commercial Awareness.
Recruitment, Team Management & Retention.
Delivering a 5-Star Guest Experience.
Treatment Menus, Retail & Revenue Growth.
Systems, SOPs & Operational Excellence.
Training, Onboarding & Team Development.
Stakeholder & Business Relationship Management.
What’s included:
9 X 1 to 1 zoom coaching calls. 1 face to face zoom call per week related to the module of the week, 9 amazing and educational weeks in total)
Workbook
Designed for:
Therapist wanting to step into a leadership role
Senior therapist or supervisor
New spa manager
Requirements: 1-year hands on experience in the industry post-graduation
Your beauty leadership journey is waiting for you